De Vapours Area Returns and Refund Policy
Returns
Eligibility: At De Vapours Area, you can return items within 3 days of purchase. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.
Process:
- Initiating a Return: Contact our customer service team to start the return process. Provide your order number and details of the item you wish to return.
- Approval: After approval, we will give you instructions for returning the product.
Eligibility: Refunds apply under specific conditions, including:
- Defective Products: If you receive a defective or damaged product, we offer a full refund or replacement.
Exclusions: Certain items may not qualify for refunds, such as:
- Used Products: Items showing signs of use or damage beyond initial inspection.
- E-liquids and Consumables: For safety reasons, these items are non-refundable.
Processing: After receiving and inspecting the returned item, we will notify you of the refund approval or rejection. If approved, we will process the refund to the original payment method within a specified timeframe. The refund receipt timing may vary based on the payment method and financial institution.
Contact Information: For any queries or assistance regarding returns and refunds, contact our customer service team at [email protected].
This Return & Refund Policy outlines the guidelines and procedures to ensure a smooth process for customers seeking returns or refunds at De Vapours Area.